The issue has been confirmed as fixed. No residual impact remains i.e. all responses that were not processed in dashboard, have since and are now visible.
Posted over 1 year ago. Apr 03, 2018 - 10:52 NZST
The root cause has been fixed. We are monitoring closed loop services closely over the weekend.
Posted over 1 year ago. Mar 30, 2018 - 08:40 NZDT
No data is lost. All emails are being received and logged - only not feeding into the dashboard.
A problematic Email has been suspected as the root cause.
Pending developer investigation this will be removed and the queue refreshed.
Posted over 1 year ago. Mar 29, 2018 - 15:08 NZDT
An issue has been identified whereby Customer responses via Email are not being updated in the Dashboard. This issue is being investigated. Standby for updates.